Gail S.
Farrell
Senior Vice President / Claims Manager
Gail Farrell earned her BA degree in 1971 from the State
University of New York at Albany. She began her
insurance career in 1973 with Reliance Insurance
Companies, where she gained a solid multi-line
background as a Claim Service Representative, a Field
Claim Representative and as a Claim Supervisor. During
Gail's tenure with Reliance, she worked extensively with
both municipal and commercial insurance programs. She
joined Scott Wetzel Services in 1982 as Claims Manager,
and became Branch Manager in 1985. At Scott Wetzel she
worked closely with both fully-insured and self-insured
clients to maintain their claim administration programs
in a Third Party Administrator setting. She is well
versed in all aspects of claim administration, and holds
NY Independent Adjuster and Connecticut Casualty
Adjuster Licenses. She has completed six parts of the
ten-part CPCU designation.
Patricia
A. Caradori, CPCU, AIC
Asst. Vice President /
Team Leader
A native of Troy, New York, Ms. Caradori received her
B.S. from The University at Albany. She has more than 20
years of multi-line claim adjusting experience with
insurance carriers including Maryland Casualty, Chubb
Group, Utica National, and The Travelers.
Ms. Caradori joined PRM/CSI in June 1998. She has
achieved the Chartered Property Casualty Underwriter and
Associate in Claims designations. She is licensed by the
State of New York as an Insurance Broker and is a member
of the Albany Claims Association.
Arthur
Coats
Asst. Vice President / Team Leader
Art has had a varied multi-state career in workers
compensation, starting with the NY State Insurance Fund
in New York City and Long Island. He has held senior
positions with Georgia Pacific Corporation, a national
self-insured employer, and with Sedgwick Claim Services
in a program dedicated to General Electric Co. Most
recently, Art headed up a claims unit for First Cardinal
Corporation. He joined PRM Claim Services, Inc. in March
2001 as a senior claims specialist assigned to the CRISP
Trust. Art earned a Bachelors of Arts degree from the
University of California at Santa Barbara. He is
licensed in a number of states and is an officer of the
Albany Claims Association.
Kristin
Ayotte
Asst. Vice President / Team Leader
Kristin Ayotte worked for 10 years in the Human Resource
and Safety and Health Departments of “Troy Bilt
Rototillers,” a local manufacturer. There she held
varied positions involving all aspects of employee
issues including Workers’ Compensation, OSHA and
accident investigation and prevention. She was certified
as a First Responder to assist injured employees waiting
for medical attention. She then joined the Lawrence
Group as a Senior Workers’ Compensation Claims Adjuster
with multi-state responsibilities. From there, Kristin
joined the Special Funds Conservation Committee as a
Claims Supervisor. She advanced to the position of
Claims Representative, litigating Workers’ Compensation
claims before the Workers’ Compensation Judges in the
Albany District. In 1997, she returned to Troy Bilt as
Benefits Administrator for over 300 active and retired
employees. She joined PRM in 2000 as a Senior Claims
Examiner on the HCP team. Kristin now heads up the ESTRA
claim team, while also maintaining several HCP clients.
Pamela
Crawford
Asst. Vice President / Team Leader
Pamela Crawford started her insurance career in 1988
with CGU Insurance in Albany, NY. She has 15 years
experience handling workers' compensation claims. Pam
holds as Associate of Arts degree in Accounting from
Hudson Valley Community College, and she has achieved an
AEI Senior Claim Law designation.
Margaret
A. Lyons
Asst. Vice President / Technical Support Supervisor
Margaret Lyons is the Technical Support Supervisor for
PRM Claim Services, Inc. Margaret's superior background
and knowledge of workers' compensation is based on more
than 30 years of experience in the banking and insurance
fields, in which she has held various supervisory
positions.
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